Customer Support

Yes we do, just call 1-(800)566-7740 and we can arrange it. There will be additional fees to pay the DRIVER/INSTALLER for the extra time. 

We advise using the included fexible steel hoses we include in the kit.  They will connect to any male 1″ threaded PVC/CPVC Or SHARKBITE 1″ Male threaded connector

Yes, if you have new charcoal carbon you need to flush the tank or carbon dust will clog your sink faucet screens and give you greyish looking water for days until fully flushed through. 

First, attached the factory supplied bypass by attaching and fastening both input and output sides with the hand heightened fastener.

Next, attach the factory supplied purge adapter to the input valve on the bypass and secure in place. 

Next attach a garden hose securely to the end of the  threaded tip on the purge adapter.

Next attach your hose to a spigot and turn the water on at medium pressure.

It will take a few minutes for the tank to fill, at that point you will see a very dark burst of charcoal heavy water begin to flush from the tank. This is simply the loose charcoal dust inside of the tank. The charcoal is very dry and the excess dust must be rinsed off to avoid clogging of fixtures and reducing the cloudiness in the water for the first few days of use. 

It is normal to expect some slightly cloudy water for a few days but this system flush will reduce the amount of time before you see the water become clear again. 

Once you see the water looking clear you wil now want to reverse the purge adapter to the output valve and do a backward flush to remove additional dust from the tank. Repeat this process three to four times until you see the water looking clear and little or no cloudiness is visible. Your tank is now ready to be installed into your water main at the point of entry.

As close to the water main of the house at the point of entry. If you have new construction you may have a plumbers loop in your garages or utility room. if not we look for where your water enters the home and install as close to that location as possible. We can drill through block cement walls if needed  to go in garage for HOA  compliance. Drilling fees apply.

We start you off with (2) 40lb bags of salt with your installation. That should last you several months depending on your usage. The system will signal when running low.

Dont panic. You should use teflon plumbers tape on ALL threaded connections to help seal every connection. You may need to shut off the new ball valve you have installed. open a faucet to relieve the pressure and go back to tighten all of your connections. if you didnt use teflon tape you should go back and add it. that will solve 99.9% of your drips if not glue or push fitting related.

We have a quick video tutorial below on how to set your clock and run through the basic setup on your digital control head. Each system comes with a printed /digital user manual as well